“Community Pharmacy England’s survey highlights the appalling scale of racism, violence and abuse being experienced by pharmacy teams across England.
“Pharmacy teams across Great Britain are working hard to provide a vital service to the public and there must be zero tolerance of abuse, violence or racism, and robust action in response to any incidents.
“We urge pharmacy owners and other employers to urgently consider whether there are any further steps they should take to reduce the risk of pharmacy team members experiencing abuse, violence or racism. This could include making sure that pharmacy staff are not asked to work alone because of potential risks to their safety, as well as the safety of patients and the public.
“Employers should also highlight to staff members the support available to help them to protect their health and well-being. This could include support offered by Pharmacist Support, the independent charity, and by the NHS in each country. Community Pharmacy England has highlighted where pharmacy teams in England can access wellbeing support on its website.
“The GPhC is committed to working against all aspects of racism, discrimination and abuse, and will work with Community Pharmacy England and other key organisations across England, Scotland and Wales to consider what actions we can all take to support and protect pharmacy teams.
“Our regulatory standards and guidance are there to help safeguard pharmacy staff, as well as patients and members of the public.”