All legitimate online healthcare services based in the UK should clearly explain on their websites and apps how they’re regulated to give you confidence you’ll receive safe care.
Always make sure that a pharmacy you’re using is registered with us; this is particularly important when it comes to online pharmacies. Pharmacy registration information should appear on the homepage of their website or in the ‘About us’ section, which should detail the pharmacy's registration number. You can also visit our pharmacy register to check the pharmacy is registered with us.
The Medicines and Healthcare products Regulatory Agency (MHRA) has an online service to help you check if a website could be suspicious or 'Not Recommended'.
Check if a website is 'Not Recommended' by the MHRA
The MHRA offers a separate service for anyone to anonymously report a suspicious online provider.
Report a suspicious online seller of medicines or medical devices
If you’re speaking to a healthcare professional who is giving you advice and treatment, they should give you details of their professional registration, including their full name and registration number. You should ask them for these details, including the name of the regulator they’re registered with, if they don’t provide them straight away.
You can visit the regulator’s website to check they’re on their register. You can raise any concern about your care with the regulator.
Here are details of organisations that regulate healthcare professionals in the UK. You can check that a healthcare professional is registered on the regulators’ website and raise a concern if you’re worried about your care.